General Terms and Conditions and Privacy Policy CAR EXECUTIVE SERVICE S.R.O.


In cash

When paying for a transfer or other cash service, the driver or company representative only accepts Czech crowns (CZK) and currencies that are optional during the booking process, ie British Pounds (GBP), Euros (EUR), US Dollars (USD) and more. Payments in cash in a foreign currency are based on the current exchange rate of the Czech crown on the day of transportation specified by the company, not on the rate that was current on the day of booking.

Online payment REVOLUT  secure system

Bank transfer

Payment by bank transfer (invoice) is possible only on request or when the Company has allowed this payment option to the Customer. The company may require payment of an advance invoice before the execution of the order, otherwise it is entitled to cancel the order. Invoices can only be issued in CZK. For invoices issued for foreign customers, where the price of transport is less than CZK 5,000, the company is entitled to charge a handling fee of CZK 200 for receiving a foreign payment.

Payment for services performed by CAR EXECUTIVE SERVICE S.R.O. may be made in the following ways. – By transfer to the account on the basis of the issued invoice. Cash on the basis of a signed contract on passenger transport. We accept payments in Czech crowns or in Euros. Upon confirmation of the reservation, the customer is obliged to make a deposit of 50% of the total price of services.

Transport with a pick-up point outside Prague

Changes and cancellations of transfers for which there is no collection point in Prague are subject to different cancellation conditions. Cancellation must be made at least 48 hours before the scheduled pick-up time, otherwise the company charges a 100% cancellation fee, as a lump sum compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is the incurrence of all costs for already ordered and non-canceled transport by the company.

Obligations of the customer

The customer is obliged to behave during the transport according to the driver’s instructions and to observe in particular the safety regulations of the valid transport. The customer acknowledges that he was informed of all circumstances, including safety regulations, before the transport. The customer also undertakes not to damage the carrier’s equipment and transport premises in any way, to maintain its cleanliness and not to damage the property of other transported persons, or not to harass these persons in any way during transport. In the event of a breach of the above obligations, the customer is aware of the liability for damage caused to the company or the ordered carrier or to third parties by his actions.

The customer is also obliged to embark the transport at the agreed time of arrival, except in cases where objective facts prevent him from embarking on transport in time, see the reasons given above.

Cancellation Policy:

Airport transfer: If case that plane have delay more than 30minutes , the reservation can be cancelled by our company.

In the case of a canceled confirmed order less than 48 hours, before the ordered date, the Customer is obliged to pay a cancellation fee of 50% of the order price.

In case of cancellation of the confirmed order less than 24 hours, before the ordered date, the Customer is obliged to pay a cancellation fee of 100% of the order price.
In the event of any damage or pollution of the car by the customer, the customer is obliged to pay the cost of repairing the car in full.